Contact Us
We're here to help.
If you have any questions, or can't find what you're looking for, please get in touch with our team.
Our friendly Customer Service Advisors are available between 8:30am and 5:00pm, Monday to Friday (excluding Bank Holidays) and will be more than happy to assist you.
Any orders placed after 4.00pm or at the weekend/bank holidays, will be processed the next working day. Where possible, we endeavour to process and despatch all orders placed before 4.00pm the same day.
Delivery Information for upcoming Events & Bank Holidays:
| Orders Placed Before 5pm | Opening Times | Next Day Delivery Service | 48 Hour Delivery Service |
| Thursday 23rd November |
08:00 - 18:30 | Friday 24th November | Tuesday 28th November |
| Friday 24th November | Closed for Stock Take (Phone Lines Available 8am - 5pm) |
Tuesday 28th November | Wednesday 29th November |
| Saturday 25th November | Closed | Tuesday 28th November | Wednesday 29th November |
| Sunday 26th November | Closed | Tuesday 28th November | Wednesday 29th November |
| Monday 27th November | 08:00 - 18:00 | Tuesday 28th November | Wednesday 29th November |
| Tuesday 28th November | 08:00 - 18:00 | Wednesday 29th November | Thursday 30th November |
| Orders Placed Before 5pm | Opening Times | Next Day Delivery Service | 48 Hour Delivery Service |
| Monday 18th December | 08:30 - 18:30 | Tuesday 19th December | Wednesday 20th December |
| Tuesday 19th December | 08:30 - 18:30 | Wednesday 20th December | Thursday 21st December |
| Wednesday 20th December | 08:30 - 18:30 | Thursday 21st December | Friday 22nd December |
| Thursday 21st December | 08:30 - 18:30 | Friday 22nd December | Wednesday 27th December |
| Friday 22nd December | 08:30 - 18:30 | Wednesday 27th December | Thursday 28th December |
| Saturday 23rd December | Closed | Thursday 28th December | Friday 29th December |
| Sunday 24th December | Closed | Thursday 28th December | Friday 29th December |
| Monday 25th December | Closed | Thursday 28th December | Friday 29th December |
| Tuesday 26th December | Closed | Thursday 28th December | Friday 29th December |
| Wednesday 27th December | 08:30 - 18:30 | Thursday 28th December | Friday 29th December |
| Thursday 28th December | 08:30 - 18:30 | Friday 29th December | Tuesday 2nd January 2024 |
| Friday 29th December | Closed | Wednesday 3rd January 2024 | Thursday 4th January 2024 |
| Saturday 30th December | Closed | Wednesday 3rd January 2024 | Thursday 4th January 2024 |
| Sunday 31st December | Closed | Wednesday 3rd January 2024 | Thursday 4th January 2024 |
| Monday 1st January 2024 | Closed | Wednesday 3rd January 2024 | Thursday 4th January 2024 |
| Tuesday 2nd January 2024 | 08:30 - 18:30 | Wednesday 3rd January 2024 | Thursday 4th January 2024 |
| Wednesday 3rd January 2024 | 08:30 - 18:30 | Thursday 4th January 2024 | Friday 5th January 2024 |
| Thursday 4th January 2024 | 08:30 - 18:30 | Friday 5th January 2024 | Monday 8th January 2024 |
| Friday 5th January 2024 | 08:30 - 18:30 | Monday 8th January 2024 | Tuesday 9th January 2024 |
| Date | Bank Holiday / Early Closure | Expected Delivery Date |
| Monday 25th December | Christmas Day | |
| Tuesday 26th December | Boxing Day |
Full details of deliveries around these dates will be communicated to customers nearer the time.
We will also send email reminders on the week running up to these. To ensure that you receive this information, please sign up to our mailing list.
Send Us a Message
Request a Catalogue
We are proud to launch our newly designed catalogue
Please note we have been working hard to increase our corporate social responsibility goals, and within that, we have focused very heavily on going green. Therefore, we have made it our mission to reduce the amount of paper we print on and create digital catalogues which will be regularly updated with the latest products, information and availability. When you use our digital catalogues, you will benefit from interactive links which will take you directly to the website so you can easily view more information, add your products to your shopping cart and add any items to your favourites list.
Keep Connected With the IMS Family
Keep up to date with our family on social media! We will be sharing the latest offers, company news, exhibition dates and engagement activities throughout the year. Make sure you follow us to keep connected.
