Dedicated Ongoing Support & Clinical Expertise

We understand you have clinical freedom when choosing products for your facility, therefore we are on hand to ensure you make the best decision. We endeavour to offer you the highest quality service by making all of our team members available to discuss your needs. This includes joint marketing opportunities, product sourcing solutions and much more.

 

Benefits Our Key Account Managers Can Offer You & Your Practice

When you join IMS Euro, you will have access to a team of experts to support your surgery every step of the way. Your Account Managers will act as an extension of your practice and help you with all of your purchasing decisions when it comes to medical consumables.

 

We're here to help, contact us to understand how we can work together.

Our Key Account Managers Can...

✔ Provide expertise in our full portfolio of medical consumables, to help you choose the right product for your practice

✔ Provide service, support, and improvement opportunities to help you achieve your profitability and sustainability goals

✔ Provide rapid responses to your queries, deliver promptly on your requests, and ensure optimal ordering support.

✔ Strengthen our relationship by listening to you to understand your needs

✔ Facilitate sample provision for you to test products in surgery and help inform your decision-making

✔ Visit you in practice to give you live product demonstrations, instruction, and training.

✔ Work collaboratively with you to increase your satisfaction with our service and products

✔ Engage with you in the way that you prefer (Face-to-face, Microsoft TEAMS calls, phone or email), to discuss your product usage, highlight saving opportunities, share market insights and group dynamics.

Specialist Product Knowledge 

All of our employees are product-trained to help ensure the smooth and reliable processing of your order. We are privileged to work with clinical experts across the medical, veterinary and science industries. We are proud to have experts within our teams who have clinical backgrounds and extensive knowledge of our products to help recommend the ideal solution for you. Our dedicated account managers make sure that their partners always achieve the best prices and highest quality products that are right for every industry.

Sourcing Excellence

Improving animal welfare is important to us, that's why we have spent years working closely with clinicians & veterinarians to source products that will give our customers clinical freedom when it comes to their medical supplies. Our sourcing capabilities allow us to present a wide variety of products that will suit multiple areas of the veterinary industry. In addition to the stringent inspections of materials, manufacturing and quality by independent state-certified laboratories, products are subject to random tests by our quality control department which also monitors clients' feedback.

Customer Service & Support

You can be assured that you will always be able to contact someone at IMS Euro. We pride ourselves on being an extension of your practice. Our Customer Service Team have a collective experience of over 28 years with IMS Euro, fully understanding each and every element of the business, from products to operations. We have a stringent policy to ensure that there is always a representative on the end of the phone to answer your queries as quick as possible.